Returns Policy

We want you to be happy with your purchase from us. If you are unsatisfied with your product, you can return it within 30 days of delivery for a full refund or exchange. 

Christmas Extended Policy

Oscar Charles has an extended Christmas returns policy for items bought online between 15 October and 23 December 2023. You can return these items until 23 January 2024, even if the standard 30-day returns period has expired. You can return your items for free and easily by following the steps on the website.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging with all tags and labels attached.

To initiate a return, 

1. Login in to your account

2. Find the order with where the item was purchased.

3. Find the item and request to return.

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved, we will process it within five business days and credit it to your original payment method.

Any Shipping charges will not be refunded when an item is returned.

Any gift wrapping charge will not be refunded when an item is returned.

We appreciate your business and hope you enjoy our products. If you have any questions or concerns, please get in touch with us anytime. We are here to help!

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Para tener derecho a una devolución, su artículo debe estar sin usar y en las mismas condiciones en que lo recibió. También debe estar en el embalaje original.

Varios tipos de bienes están exentos de ser devueltos. Los bienes perecederos como la comida, las flores, los periódicos o las revistas no pueden ser devueltos. Tampoco aceptamos productos que sean íntimos o sanitarios, materiales peligrosos, o líquidos o gases inflamables.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Para completar su devolución, requerimos un recibo o prueba de compra.

Hay ciertas situaciones en las que sólo se conceden reembolsos parciales (si procede)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@oscarcharles.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@oscarcharles.co.uk.

Regalos

Si el artículo no estaba marcado como regalo cuando lo compró, o si el obsequiante hizo que le enviaran el pedido para dárselo a usted más tarde, le enviaremos un reembolso al obsequiante y él se enterará de su devolución.

Dependiendo del lugar donde viva, el tiempo que puede tardar en llegarle el producto intercambiado puede variar.